Thank you so much for considering us with your business!
We take pride in helping rental owners make the most out of their investment properties while experiencing excellent customer service. We want you to remember that we are here to serve you and provide the best possible property management experience.
With that being said, here is what you can expect from us:
- Consistent communication.
- Positive attitudes.
- Fair Pricing-one of our core values is integrity. We commit to charging fair and reasonable prices on our services.
- Quick Responses-while we aim to respond in the same business day, you can expect that we will return your communication within 24 business hours.
- Communication throughout the applicant screening process where you can have as little or as much input in the decision process.
- We follow Fair Housing Guidelines.
- Monthly Statements emailed by the 15th of the month-including summary of expenses and planned distribution amount.
- No surprise expenses on your monthly statement.
- Monthly distribution deposited by the 15th of each month.
- All expenses to be communicated prior to work ordered unless it is an emergency repair.
- To treat your tenants with kindness and respect while holding firm on the expectations outlined in their lease package.
- Year end statement for tax purposes in January.
- 1099 in January.
Preferred Methods of Communication
★ We love talking to our clients! Please feel welcome to pick up the phone and give us a ring. Call us on weekdays between the hours of 9am and 5pm.
★ For all written communication we prefer email. It is much easier for us to respond to and reference at a later time. Please refrain from texting. We find it difficult to manage tasks and offer ample responses via text.
★ Monthly Owner Statements-we send you statements monthly but also use this as an opportunity to check in with you and provide any updates.
Tenant Cloud is the Property Management software that we use. It is a website and an app for your phone. All owners and tenants have their own private, secure portals to view any shared documents, accounting transactions, etc. We are big believers in transparency and want you to have 24/7 access to all important information regarding your rental properties.
We hope this has given you some insight on what you can expect throughout your experience with BGPM. Thank you again for the opportunity to earn your business. It is our great honor to help you with your Property Management needs.